Owner’s Responsibilities

This is not a maintenance contract and does not cover the cost of routine/seasonal maintenance. Owner’s responsibilities include providing normal care and maintenance including but not limited to, cleaning evaporator and condenser coils, drains, burners, or heat exchangers; lubrication; adjustments; normal filter maintenance; and accessibility for service.

All service must be performed in accordance with manufacturer specifications and by an approved coolCARE servicer.

Defects in material and/or faulty workmanship as supplied by the manufacturer or manufacturer recalls and/or labor repair allowance will not be covered under this Extended Service Plan. Routine maintenance, including but not limited to “topping off” an air conditioner or replacing oil nozzles, or any repairs which are made necessary because routine maintenance was not performed by equipment owner.

HOW TO OBTAIN SERVICE

When repairs are required, homeowner or business owner is required to call the mechanical contractor on the face side of the Extended Service Plan agreement. The  contractor will repair your equipment and will be paid by the program manager for services covered under the plan, in accordance with the  terms and conditions of this plan.

If the contractor called is unable to perform  service on the equipment or if emergency  repairs are needed, please call program  manager at (877) 302-5072 or email  support@coolcareprotection.com

DOCUMENTATION & COVERAGE

Each certified coolCARE contractor will register  the appropriate term and coverage type sold to you. Documents are generated and sent to coolCARE service providers 5-7days following the registration date and will list all covered equipment face side of the declaration section. All coolCARE contractors are pre-authorized to perform service for active agreements on warrant-able repairs.