Claim Notice System
The goal of this system is to reduce the number of denied claims that get rejected because no supporting documents were provided or incomplete. Customers will get an email for each claim submitted. We have 5 email templates that update contractors the status of filed claims or what is needed to complete an incomplete claim submission.
See each below: Approved Claims | Adjusted Claims | Rejected Claims | Request for Documents | Request for an Updated Document
Approved Claim Notice
Your claim was approved for the submitted total.
Claim Adjustments
Your claim was adjusted and approved for the Labor Allowance Schedule total available per the purchased agreement.
Claim Rejection
Your claim was rejected because the repair/adjustment wasn’t covered under the purchased agreement, or the supporting documents were not uploaded to the claim. Connect with the claims department for review process for reopening claim.
Request for Missing Documents
All claims require supporting documents be uploaded for each service call.
Contractor Invoice
Manufacturer/Distributor Invoice or Credit memo for all parts replaced
Refrigerant invoice for leak repairs requesting refrigerant reimbursement
Request for an Updated Document
Contractor invoices must contain the following:
Contractor Invoice # -Not Listed
Homeowner Details (Name/Address/Phone) - Not Listed or doesn't match agreement
Service Date - Not Listed
Model and Serial numbers of the failed component - Not Listed
Description of problem is missing or incomplete
Itemized list of charges for repaired/replaced parts - Not Listed
Customer Signature & Date - Not Listed
Refrigerant type and QTY of lbs. - Not Listed